New retail location JUST OPENED! Sign up for discounts and specials!

Frequently Asked Questions

Table of Contents

I. Prices

II. Delivery

III. Flavors & Tastings

IV. Ordering Information

V. Miscellaneous

I. Prices

How much do you charge for specialty, sculpted or novelty cakes?

Prices vary depending on size and complexity of the design. For specialty or novelty cakes, please contact
us for a price quote
.

How much do you charge for wedding cakes?

For wedding cake prices, please see our Wedding Cake Section.

II. Delivery

Where do you deliver your cakes, cookies or cupcakes?

We do offer delivery services pending availability. We generally deliver to the New Jersey, New York, Connecticut and Eastern Pennsylvania areas. See our cake delivery map for some of the areas we’ve delivered cakes too. Please contact us for delivery charges.

Do you ship cakes or cupcakes?

We regret that we cannot SHIP cakes, petit fours or cupcakes. We can, however ship cookies.

III. Flavors & Tastings

Your cakes are beautiful, but do they taste good too?

At Pink Cake Box, we make all of our cakes and cookies to order. That means we’re baking them when you order them — no frozen products here! We only use fresh ingredients, including real butter, milk, flour, sugar and eggs! When we make hazelnut filling, we’re roasting the hazelnuts and grinding them to a smooth paste for a delicious rich flavor.

This means our cakes not only look beautiful, but they also taste delicious – see what our happy clients are saying!

How much are cake tastings, and what do they entail?

Our tastings are $50 and include a variety of cupcakes to sample. A credit card is required to hold your tasting appointment. If the order is placed within one week the tasting fee is applied toward the order. If you should need to reschedule, or cancel, we ask that you contact us no later than 1 week in advance. In the event that an appointment is missed or cancelled less than 1 week before the appointment your credit card will not be refunded.

During the meeting, we will discuss the design of your cake, so please bring any pictures, invitations, etc, that may help us come up with something perfect for your event.  The tasting lasts 1 hour and we ask that you arrive on time to ensure that you are allotted your full hour. 

What cake flavors & fillings do you have?

We have standard cake flavors, standard cake fillings & premium fillings.

I have my own cake flavor in mind, do you do custom cake flavors?

Our cakes are made to order, so if you have a flavor in mind, let us know and we’ll do everything we can to make it for you! Our basic cake flavors are listed in our specialty cake section.

Do you make gluten-free cakes?

Yes, we offer gluten free cakes for any type of event including weddings. Here are some examples of gluten-free cakes we’ve created.

Do you make dairy-free cakes?

Yes, we offer dairy free cakes for any type of event including weddings, but please keep in mind we are not an dairy-free facility. . Here are some examples of dairy-free cakes we’ve created.

Do you make eggless cakes?

We do offer egg-free cakes, but please keep in mind we are not an egg-free facility. We do our best to accommodate allergies by separating the order from others and sanitizing the equipment and tools used for the order.

Are the numbers on your cake edible?

The numbers are made out of gumpaste and floral wire. The gumpaste portion is edible, but generally very hard since it is dried in advance.

IV. Ordering Information

How can I order a cakes, cupcakes or cookies?

We take orders either by phone,email, or through our online form.

Can I supply my own cake design ideas?

Yes absolutely! It’s important that we work together to incorporate your style and tastes into your order. We work individually with each client to ensure your cake, cupcakes or cookies are tailored for your event. For design inspiration, we encourage you to check out our search section which allows you to search by event, type, color, theme and shape. Whether you are interested in black and red cakes, animal themed cakes, whimsical cupcakes or pink bat mitzvah cakes our search section allows you to search across an endless number of dimensions.

How far in advance should I place my order?

We’d like as much lead-time as possible…but if you have a short notice order, ask us, and we’ll try to get it done for you! If possible, we ask that you give us at least 4 to 6 weeks notice on specialty cake orders.

Do you have a retail store where I can walk in an purchase a cake on he spot?

No, we are by-appointment only shop which specializes in custom cakes, cupcakes and cookies.

Can I pick up my order at the store? Where are you located?

Yes, our store hours are listed here. We own a by-appointment only specialty cake shop in Denville, NJ. Click here for location information and directions.

CakeIs a deposit required when placing an order?

A 50% non-refundable order is required for all orders.

What methods of payment do you accept?

We accept, cash, checks or Credit Cards (Visa and Mastercard).

What is your refund/cancellation policy?

A deposit of 50% is due at time of order placement. Balance is due in full at time of delivery or pickup.

If an order is not picked up on the day of delivery or delivery is denied, the client is responsible for the remaining balance. Pink Cake Box will make every attempt to contact the client in the event of a missed pickup date or denied delivery. If a cancellation is made less than four weeks prior, the balance is due in full. No changes can be made to invoices less than four weeks prior to delivery date. Please note  delivery/setup time is final as noted on your invoice. Changes to delivery/setup must be confirmed no later than four weeks prior to event.

In the event of cancellation:

  1. All requests for cancellation must be made in writing.
  2. If a cancellation is received, the aforementioned deposit will not refundable.
  3. If a cancellation is received less four weeks prior to the promised delivery date, the full aforementioned deposit and balance are due in full. 

V. Miscellaneous
Teddy Bear

Do you make display cakes?

We can make display cakes perfect for bridal events, outdoor weddings or magazine shoots. Please contact us to learn more.

Can you make picture cakes/cupcakes or cookies?

Pink Cake Box does have the capability of printing your pictures, corporate logos or images onto cakes, cupcakes and cookies. Displaying your corporate logo on one of our creative cake designs is a great way to brand your company. Corporations have also used picture cakes & cupcakes for new brand launches, retirement dinners, and charity events, and company anniversaries. Some examples of our corporate branded cookies are available here. Please contact us for more information.

Do you offer logo cookies for corporate events?

We make custom cookies, perfect for party favors for weddings, showers, birthday parties and more. Our delicious shortbread cookies can be cut into many different shapes, hand decorated with fondant and royal icing, and wrapped in cellophane and a ribbon. Our cookie favors start at $4.00/each.

Cookie platters are also available for parties. Assorted cookies include chocolate chip, peanut butter, oatmeal raisin, shortbread and more!

I am interested in taking a cake decorating course. Are you offering a class?

Yes, we offer private cake, cookie and cupcake decorating lessons for individuals and small groups. See our latest cake decorating schedule here or if you are interested in a private lesson please contact us for your own custom decorating course.

We also have a line of cake decorating DVDs for professionals and hobbyists alike.

The first DVD is entitled Cake 101: Fundamentals of Filling and Squaring Off Round and Square Cakes. This DVD will teach you everything you need to know to create a beautiful, straight cake. From filling to squaring off, this DVD will teach you all the tips and tricks you need for the perfect finish you always wanted.

Cake 102: Fundamentals of Fondanting and Stacking Round and Square Cakes continues with fondanting and stacking both round and square cakes. It even includes a “bow-nus” feature where you will learn all the in’s and out’s of creating beautiful bows. This DVD will teach you all of my techniques for covering your cakes cleanly and easily. Plus you will learn the methods needed to create a stable support for your cake.

Our goal with Cake 101 and 102 are to help anyone achieve the perfect cake. These DVD’s are great for cake decorators of all levels, whether you are a beginner looking to learn, or a decorator looking to fine tune your skills.

We are also excited to announce the launch of Pink Cake Box University where you can order our DVDs, find more information about our upcoming classes in 2013 and find additional free video tutorials.

Lastly, we offer an online cake toppers techniques class for those interesting in learning how to create gumpaste figures. More information is available on our site